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Online Services

Online services can be accessed by the buttons on our home page or from the links below:

EMIS Patient Access  For any technical issues, check Patient Access support and use Contact Support button or email

Evergreen Life  

The NHS App was enabled for our area at the end of February 2019 however we do not recommend use of this as your main Online Services provider at the moment as the booking appointments functionality is not as well developed as those of Patient Access or Evergreen Life.  We hope to work with NHS Digital to improve this.  If you are already registered for Online Services you can use the same details to register with the NHS App as well - you will require Linkage Key, ODS code & Account ID which can be found in your current Online Services provider:
Patient Access - click on your name in top right & View Profile / Linked Practices / My Practice
Evergreen Life - Settings / My GP / My GP services / More Information

To register for Online Services as a new user:

  • Please attend Reception at either practice - you must come in person with 2 forms of identification, at least 1 of which must be photo ID (e.g. passport and/or driving licence)
  • You will need to complete an application form which includes signing to say you have read our information leaflet
  • Once we have received your completed form and verified your identity, a document will be printed with your log-on details and instructions
  • Please ensure you register for Fireclay Health online services - select St George Health Centre address even if you are primarily a Lodgeside patient (Lodgeside Surgery may be displayed in Patient Access practice search results but will not work if selected - we are trying to work with Patient Access to resolve this confusing situation)
  • You will need a unique email address to register for online services with Patient Access or Evergreen

Users must abide by our Terms and Conditions for online access (described further down this page)

Applying for Online Access on behalf of another Registered Patient

We are expecting proxy access functionality to be available very soon - this will mean you can request online access as a parent/carer of a patient registered here, even if you are not registered here yourself.  You will need to complete a form which must be returned before your registration document can be printed.  This will require signed consent from any patient aged 11 or over.  This form will be published here once we are providing this service.

Please note:

  • Parents/carers using online access on behalf of an 11-15 year old should only have access to Test results with the child's permission, due to potential confidentiality issues
  • Parent/carer access will be removed when the child is 16 years old.  Parent/carer access may be removed from the age of 11 at the child’s request with the agreement of a GP who is familiar with the child's situation.

Terms and Conditions for Online Services

1.   It is your responsibility to ensure that your Online Services details are not used by anyone else.   If you lose your log-in details please try requesting a password reset from your Online Services provider user ID reminder and/or password reset from the Patient Access website if you provided an email address and mobile phone number when registering.  The practice does not have access to your password.  If you have forgotten your password, we cannot reset it for you, we can only cancel your registration and issue a new registration document - you will need to use these new details to re-register

2.   The use of this service will be monitored and if we find that a user is abusing the service, we will issue a warning letter.  Where the situation does not improve, or recurs, access will be removed.   Examples of inappropriate use are:

  • booking appointments and not turning up for them
  • booking appointments for other family members using your name
  • consistently booking inappropriate appointments with the doctor

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Have Your Say

Welcome to Fireclay Health 

Formed by the merger of St George Health Centre and Lodgeside Surgery and are now redirected to 

Fireclay Health has an overall CQC rating of Good (April 2019). You can read the Practice comment on our rating here.

GP appointments are now available in your area during the evenings and at the weekend. To book an appointment, contact your practice

(Site updated 17/06/2019)

Contact Details

Fireclay Health

Contact Telephone

0117 9612161

Lodgeside Surgery

Contact Telephone

0117 9615666
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