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 Meet the Fireclay Health Practice Staff Team

Practice Management

Susan Fowler

Practice Manager (St George)

Sue started work at St George Health Centre in April 2006.  She comes from an educational background and has a wide variety of business and management skills.  Sue leads the management functions of the practice and is closely involved with all decision making processes.  It is her responsibility to ensure the practice runs smoothly every day and effectively meets the needs of our patients.

Kathryn Thompson

Practice Manager (Lodgeside)

Eleanor Bird

Data Manager

Eleanor started work at St George Health Centre in November 2010 and works part-time.  She supports the IT and Data functions of the practice.

Alex Boyd

Operations Manager

Alex started work at St George Health Centre in November 2005.  After progressing through a variety of roles, she now works part-time as Operations Manager to manage the reception and admin teams, ensuring practice processes work effectively.

Administration

Medical Admin Support staff have duties including scanning and filing electronic documents to the patient record.  Medical Administrators summarise and code clinical information into the patient record.  As well as continuously updating clinical information from sources such as hospitals and other professionals, the admin team run a system of recalls to invite patients to attend for health checks, such as Annual Long Term Conditions reviews.

The practice Medical Secretarial team are listed below.  They are responsible for preparing and sending all referrals, processing correspondence, reports and other documents.  They also receive and process all correspondence from Insurance Companies, Solicitors and organise HGV medicals.

Amanda Manuel
Mandy Williams
Christine Ellis
Jane Grove

Reception

The reception service is provided by a large team of mostly part-time receptionists who man the front desk and switchboard at each site during practice opening hours.  A receptionist's job is multi-skilled and varied and entails far more than simply booking appointments and answering phones.  They aim to ensure that all patients' and visitors' needs are met.

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