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Part of the National Health Service (NHS)

GP practices are part of the National Health Service (NHS) - there are some useful resources explaining how the NHS works on the Kings Fund website

Please read our Practice Leaflet (2 page pdf)



IT in Fireclay Health

We aim to use IT to support us to serve you better.  We provide online services for booking appointments, requesting repeat medication and viewing your medical record. 

We use text and email to contact patients regarding appointments, as well as the traditional phone call or postal letter methods. You can also use this website to contact us electronically, e.g. to join our Patient Participation Group or to subscribe to our patient newsletters



A Named GP for Every Patient

All patients, including children, are allocated a named, accountable GP who is responsible for their overall care at the practice.  This is referred to as your 'Usual GP'.  You should be informed of your Usual GP when you register but you can also check who this is with any member of staff at any time. We will make reasonable efforts to accommodate requests to change Usual GP.

You are however able to see any Doctor at either of our surgery premises; all clinicians will have access to your medical records.

Particularly for on-going problems, we encourage you to see the same doctor so that we can provide you with better continuity of care.  




We participate in the National Institute for Health Research's (NIHR) Research Site Initiative scheme, as part of the  West of England Clinical Research Network.  

Read more about taking part in research on the NIHR website and/or read their Ok To Ask Leaflet  (2 page pdf)

For more details about clinical trials, see the UK Clinical Trials Gateway website - search to find information on specific studies, e.g. that you have been invited to take part in.

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