We are currently piloting a new appointment system based on patient feedback.
We understand that our current system of calling at 8am can be stressful for our patients.
Our aim is to ensure a fairer system for patients and better continuity of care.
For every GP appointment request, a form will be completed and passed to a doctor who will clinically assess the request.
There will be 4 ways to contact the practice under the new system
- By using the NHS App to complete an Accurx form
- Via the link on our website online consultation
- Uou can still call our Patient Navigator Team who will complete the form on your behalf
- At front desk where forms will be available to complete
We will process all requests in the same way; no route will be quicker than another.
Our GP clinical team will review each request using a structured format.
This process will help us prioritise appointments based on clinical need, utilising our multi-disciplinary team as well as community services such as pharmacy first. We will also be focusing on providing our patients with continuity of care.
We will be using this system for medical problems and some admin requests.
Many local surgeries have already adopted this new system with positive feedback.
We hope most people will use the online system although we do understand that not everyone wants to (or can) fill out an online form. If you are having difficulties, a member of the Patient Navigating Team can do this on your behalf.
Offering this new option will reduce phones calls. Those who cannot get online will find it easier to get through.
What questions will I be asked?
All patient’s requesting a GP appointment will be asked three main questions.
- Describe your medical problem
- How long have these symptoms or concerns been going on?
- Have to tried anything to help?
- How would you like us to help?
If you complete an online form, please do not phone the surgery as well. This duplicates our workload and it will take longer for your request to be dealt with.